ONLINE STORE MANAGER
The www.herbio.org online store is managed by Herbio Int., posredništvo pri prodaji d.o.o.., Jadranska cesta 27, 2000 Maribor, VAT no.: 87225608, Business Registration No.: 6724167000. The company was registered in the Slovenian Business Register on 12. 11. 2014, SRG 2014/48729. (District Court Maribor). The business is liable for tax.
Herbio Int., posredništvo pri prodaji d.o.o.., Jadranska cesta 27, 2000 Maribor, is a provider of e-commerce services (hereinafter referred to as “the provider”). By registering into the system, the website visitor acquires a username in the form of their email, and a password. The username and password determine the user and submitted data in a unique manner. By registering, the website visitor becomes the user and acquires the right to purchase, which is also possible without registration – as a guest.
By making a purchase or registering to the herbio.org/en club, the consumer allows the provider to save, process and use the personal data the user submitted on the register form until revocation, for the following purposes:
offers of products, services, employment or temporary work possibilities via postal services, phone calls, text messages, email or other telecommunications devices (hereinafter: direct marketing), event invitations, customer segmentation, polls, statistical processing.
These general business conditions are used to regulate user’s rights and a business relationship between the provider (herbio.org/en) and the user (customer, buyer).
An individual can submit a written or another agreed upon form of request at any time for the personal data controller to, permanently or temporarily, stop using their data for marketing purposes.
BUSINESS CONDITIONS AND LEGISLATION
The www.herbio.org portal was formed to offer quality natural herbal cosmetics and other user-friendly products at available prices.
Registration is not necessary to view the website; however, it is necessary to make a purchase and submit an order. The registration requires a referral code. If you do not have one, write to us at info@herbio.si.
The ordered products will be delivered to you by The Delivery Services within 4 working days (in Slovenia) or within 10 working days (for other EU countries we deliver to). If you cannot accept the order on the day of the delivery, it will be forwarded to your nearest office, where it will stay for another 7 days before returning to our address.
For all orders participatory rates apply, as described under paragraph Orders.
You will pay for the order after delivery, when receiving the purchased products. Other options include payment by proforma invoice, with PayPal or a payment card.
If you wish to return the products, please inform us of that intent within 14 days of receiving them. If you return the products to our address, at your cost, within 14 days of your notification of return, we will refund the cost of purchase within 14 days of receiving the products in question.
The pictures of the products are symbolic and do not always entirely reflect the actual state.
For any clarifications, you can write to us at info@herbio.si.
The general conditions on www.herbio.org/en online store have been formed in accordance with the Consumer Protection Act (ZVPot-UPB2; the unofficial translation), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international principles of e-commerce.
GENERAL BUSINESS CONDITIONS
The www.herbio.org/en online portal operates in accordance with the Consumer Protection Act (ZVPot). The portal is an informational system created for product presentation and sales.
The portal is managed by the Herbio Int d.o.o. company, hereinafter referred to as the provider.
The user is every individual who uses this system or buyer of our products.
By registering, every individual website visitor acquires a username and a password. The username equals the email address the user submits into their User profile.
The username and password determine the user and submitted data in a unique manner. After registration, the visitor acquires the status of the user and thus the right to purchase our products and the possibility to review their account in User profile.
The general business conditions regulate the activities on the www.herbio.org/en portal, the user’s rights and the business relationship between the provider and the user.
By registering, the user is justified to receive special price offers, additional discounts, cooperate in prize contests, events, and other activities.
Persons liable for tax are required to provide their tax number at registration.
ACCESS AND LEGITIMACY OF INFORMATION
The provider commits to always be at the user’s disposal for:
- provider’s identity information (the firm and the seat of the company, the number of the register the company is registered at),
- contact information that will enable the user to communicate with the provider (email address, phone, and others) quickly and effectively,
- information on basic characteristics of products or service offered on the website, including after-sales services and warranties,
- information on product or service availabilities, as offered in the online store,
- the type and conditions of delivery of the products or service to be carried out, mostly the place and deadline for the delivery,
- information on payment options,
- information on the expiry date on the offer from the online store,
- information on the time limit for contract resignation and the conditions for resignation,
- information on the return policy and possible costs for the user, if any occur,
- information on dispute procedures and contact information of the provider’s responsible representative for user relations.
PRICES AND VALIDITY OF THE OFFER
All prices are in Euro and include VAT (DDV). The Herbio Int d. o. o. company is liable for tax (DDV) and, therefore, required to pay the tax (DDV) for products that are sold. The prices for the purchase are those valid at the moment of purchase confirmation. If the product is out of stock and the price is subjected to change, the provider will inform the user and, if possible, try to guarantee a lower price, enable cancellation or exchange of the ordered product, or offer another suitable solution to the satisfaction of both parties.
Products with prices at 0 (zero) EUR are probably new and not for sale yet.
VALIDITY OF A SPECIAL OFFER
The prices for the purchase are those valid at the moment of purchase confirmation. Discounts cannot be combined; the price of discounted products cannot be additionally lowered.
WARRANTY
The warranty is guaranteed for appropriate handling of the product. Every product is subject to an expiration date, where the time after opening is defined as time of product’s usability with appropriate storage (at the temperature between 10 and 25 degree Celsius, in a place with no direct sunlight).
If there is no information on the warranty, the product is not in warranty or the information about it is unknown at that time.
We are confident in the quality of the Herbio trademark products; therefore we offer the possibility of returning the products within 14 days of receiving them if their content has not been used in more than 20 %.
All photos of the products are symbolic and do not guarantee its characteristics.
ORDERS
The products on the online portal can be purchased 24 hours a day, every day of the year.
The user can choose between the products offered on the online portal.
In exceptional cases, the user can submit an order through email, at narocila@herbio.si. In this email, the following data should be sent with the order:
name and surname,
address,
phone number and
the list of all purchased products with product codes.
After submitting the order, the user will receive a confirmation and notification of the received order to their email address, with detailed list of ordered products and corresponding quantities.
We reserve the right not to deliver individual purchases due to unpaid invoices.
Information on the delivery cost participation:
Slovenia: 2,99 €
Other countries: 4,99 €. Countries, outside of Slovenia, we deliver to, are Croatia, Austria, Italy, Hungary, Germany, Netherlands, France, Spain, United Kingdom, Ireland, Czech Republic, Slovakia, Poland.
In case of payment “after delivery”, the cost of the payment after delivery, by the delivery services, is added to the final price.
In case a product is out of stock, the price of said product is not included in the total amount of the purchase.
Warning: The terms and cost of delivery, as described above, only apply within the Republic of Slovenia. Delivery to other countries is charged with the delivery costs of the delivery company. The user is also obligated to pay any possible additional tax or payments for the country outside of the Republic of Slovenia.
PAYMENT OPTIONS
The provider offers the following payment options:
Payment after delivery,
Payment directly to the provider’s bank account,
Payment with PAYPAL services,
Payment with a payment or credit card: VISA, MASTERCARD.
The client and the credit or payment card holder must be the same person or organisation.
After order confirmation and payment, the changes to the content and/or final cost of the order is no longer possible.
With payment after delivery, the payment is made after receiving the purchased items. The user is provided with a paper invoice with detailed costs.
In this case, you will pay the agreed amount to the postal or delivery employee when receiving the package. You are obligated to pay a commission for the delivery service via money order by their currently valid price list (the GLS price list).
The sales and purchase agreement (the order) will be archived as an electronic file on the portal’s server and, therefore, available to the user in their user profile 24 hours a day.
GIFT CERTIFICATE:
Herbio Int. d. o. o. issues an electronic gift certificate against payment (the buyer receives an email with the certificate’s code). Each gift certificate has a unique serial number.
The gift certificate can be purchased in the Herbio.org/en online store. For purchasing a gift certificate, the same stipulations of business conditions apply as for other purchases, except for payment options. The validity of the gift certificate is limited to three months after being issued.
Exchanging the gift certificate for money is not possible. The certificate can only be used for the whole amount. In case the purchase is worth more than the vale of the gift certificate, the recipient of the certificate should pay the remaining amount. The entire value of ordered products should be 1 € above the value of the gift certificate.
PURCHASE PROCEDURE FOR LEGAL PERSONS
For legal persons, the procedure of purchase is the same as for physical persons, except for choosing the option of company receipt in the first step and accept the business conditions.
For companies, private entrepreneurs, and other legal persons, we offer the option of returning purchased products, according to the warranty conditions. Legal persons cannot withdraw from the contract within 14 days of receiving them without providing a reason, as is true for physical buyers, unless a separate agreement is made.
Recompensating the value of the purchase is not possible for legal persons.
THE RIGHT OF WITHDRAWAL AND RETURNING THE PRODUCTS
The user may inform the provider of their intention to return the products within 14 days of receiving them, without providing a reason or a compensation.
In the written cancellation notification, sent to narocila@herbio.org, the user must also provide the order number and return the products unharmed, unused, and still in the original packaging in the following 30 days (as per article 43 of ZVPot), at the user’s expense.
If the user has already received the merchandise and decides to withdraw from the contract, they must return it to the company or a person authorized by the company, immediately or no later than 14 days after the notification from the first paragraph of article 43.
The user is also required to submit the receipt of the order, provide their personal data and the number of the bank account to which the return payment should be made.
The buyer is responsible for reducing the merchandise value that is a result of any activity not necessary for establishing the product’s nature, quality, or activity.
The provider will return the cost of the purchase to the user within 14 days of receiving the returned products. The provider only returns the cost of the purchase, not including the delivery cost for returning the products.
The provider will return the received payment with the same payment method the user used, unless specifically requested otherwise.
The provider may hold the return payment until the buyer submits proof of return or until taking possession of the returned merchandise.
In case of an unjustified complaint, the provider is required to keep the returned products for no more than 1 month. If the user has not collected the products within that time, the provider may destroy them.
The provider is not obligated to receive packages with reimbursement or packages than do not fit the general business conditions.
The contract resignation form can be found here.
THE RIGHT TO MEMBERSHIP RESIGNATION
The user can revoke their membership at any given time without listing a reason. The user sends the provider a written notification of their resignation. After receiving the notification, the user is erased from the selling structure permanently. The only condition is for the user to have settled all obligations towards the provider.
COPYRIGHT
The www.herbio.org/en is owned by Herbio Int d. o. o. All rights are reserved. Website content may include materials with third person copyrights.
Herbio is a registered trademark owned by Herbio Int d. o. o. A written permit from the owner is necessary for forwarding any information, photographic material or the website’s logotype.
The user consents and authorizes Herbio Int d. o. o. to publish photographic material, writings, audio or video material where the user appears.
The provider reserves the right to change business conditions without prior notification.
PRODUCT REVIEW AND ASSESSMENT
Reviews, assessments, and recommendations from the buyers are part of the functionality of the online store, intended for the user community.
We enable all users of the online store to write a review, examined by a professional committee before publishing. Reviews, which are in any way insulting, unsuitable or do not offer any value to other users and visitors of the online store, as examined by the committee, will not be published.
RECEIVING INFORMATION AND E-NEWSLETTER
When registering to the portal or the e-newsletter, the user agrees to be informed on website novelties, new offers and promotional deals by the provider.
The provider guarantees not to misuse the user’s email address or forward it to a third person.
The user can unsubscribe from e-newsletter anytime.
LEGAL VALIDITY
Judgement for all clauses, obligations and disputes is in the jurisdiction of the District Court Maribor, the contract and its content interpreted according to the Slovenian legislation.
ABOUT PRODUCTS
The products are produced with special care by the provider. The majority of our products are developed and produced in Germany, with tested and trackable ingredients. For perfume production, we use French ingredients and recipes.
Sampling and testing of the ingredients and products are made regularly, in factories with a GMP standard for pharmaceutical quality of ingredients, raw material and production.
We do not offer medicine, nor do we recommend changes or cancellation of any treatments without previous consult with your doctor or pharmacist. Pregnant women, nursing mothers, chronical patients and children should consult their doctor or pharmacist before taking any dietary supplements or using other products.
All products, as well as the packaging, are made exclusively in Europe.
CLAIMS AND DISPUTES
The provider conducts their business according to the current consumer safety legislation.
The provider agrees to fulfil their obligations with their best efforts and establish an efficient system of solving claims and disputes and determine a contact person for the user to turn to in case of problems, by telephone of email.
Every claim is to be sent to the following email address: info@herbio.si.
The process of the claim proceedings is confidential.
The provider will notify the user of receiving the claim within five working days, along with the information on the length and continuously report on the progress of the procedure. The provider is aware of the nature of court dispute settlements and the non-equivalency of the economic value and cost of the dispute proceedings themselves. This is usually the greatest reason for the user not to file a dispute before a court. Therefore, the provider will try their best to solve any claim consensually.
Out-of-court settlement of consumer disputes
In accordance with legal regulations, the provider does not recognize any provider of out-of-court procedures as authorized to settle costumer claims filed by the user as per Out-of-Court Settlement of Consumer Disputes Act.
The provider has published a link to the platform for online consumer dispute settlement (SRPS) on their website. The platform is available on the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.
The mentioned regulation was initiated through the Out-of-Court Settlement of Consumer Disputes Act, Regulation no. 524/2013 of the European parliament and Council on online dispute resolution for consumer disputes and the corresponding changes to the Regulation (ES) no. 2016/2004 and the Directive 2009/22/ES.
YOUR OPINION MATTERS
The provider’s team is dedicated to make the online portal as transparent and user-friendly as possible. In case of unclear, incorrect, or missing information, we apologize and kindly ask you to let us know at our email address: info@herbio.si.
Updated on 1. 3. 2021
